FAQ’s
Personal Information,Payments & Discounts
Is my personal information secure?
Yes—your data is protected using secure, encrypted systems that meet industry standards.
Your personal information is stored securely and is never shared or sold.
Our systems are aligned with UK data protection regulations.
In summary, your information remains private and your payments are handled securely.
Is there a discount for loyal or returning Pinch Of Asia customers?
We’re always looking for ways to support our long-term customers – especially when it helps you stay on track.
While we strive to keep our pricing fair and consistent year-round, we may occasionally offer tailored discounts or account credits to loyal customers or those returning after a break.
If you’ve been with us for some time, or are considering restarting, we encourage you to get in touch—our team may be able to provide additional support to help you stay consistent.
How much do Pinch Of Asia Prep Meals cost?
Your subscription fee varies based on the portion size and the number of meals you select each week. Prices start at £6 per meal, with a minimum order of six meals.
How it works:
- Standard – designed for balanced, everyday meals
- Large – includes more calories and protein, ideal for bigger appetites or more active lifestyles
You’re free to update your portion size, number of meals, or delivery schedule at any time through your account settings.
If you are new customer. You’ll receive free delivery on your first order automatically.
When payments are processed:
- Your first payment is charged right away at checkout
- Future orders are billed every Tuesday at 2pm
- Charges are applied to your saved payment method
Once the payment is processed, your order is confirmed and prepared. Make sure to apply any changes before Tuesday at 2pm if needed
What payment methods are accepted?
You can pay for your Pinch Of Asia Prep Meals using:
Credit or debit cards (Visa, Mastercard, American Express)
Apple Pay
Google Pay
We don’t currently accept PayPal or Buy Now, Pay Later options, but we may expand our payment methods in the future.
Allergies Infomation
Do Pinch Of Asia Prep Meals provide nutritional information?
You can view all key information both on the packaging and in your account when selecting meals, including:
- Calorie content
- Macronutrients such as protein, carbohydrates, and fat
- Full list of ingredients
- Allergen information
I have food allergies—are Pinch Of Asia Prep Meals safe for me to eat?
If you have any food allergies, make sure to review the ingredients and allergen details for each meal thoroughly before placing your order.
Although we take care to minimise risks, our meals are prepared in a kitchen that also processes common allergens, so cross-contamination cannot be completely ruled out.
If you have a severe or life-threatening allergy, it’s best to proceed with extra caution.
Can I customise my meals to match my personal macro targets?
Each meal clearly displays its macronutrient information so you can easily track what you’re eating.
Every label includes:
- Calories
- Protein
- Carbohydrates
- Fat
If you have any special requests, please don’t hesitate to message us.
III. Information about Meal & Cooking
Each meal clearly displays its macronutrient information so you can easily track what you’re eating.
Every label includes:
- Calories
- Protein
- Carbohydrates
- Fat
If you have any special requests, please don’t hesitate to message us.
Information about Meal & Cooking
What is the best way to store my meals after delivery?
As soon as your order arrives, place the meals in the fridge as quickly as possible.
To keep them at their best:
- Store in a refrigerator at 5°C or below
- Always refer to the use-by date on each label
- If you don’t plan to eat them within 5 days, freeze them immediately
All meals are delivered chilled and securely sealed to maintain freshness, and freezing them is a great way to extend shelf life without affecting taste or quality.
How do I heat up my meals?
Microwave (from chilled):
- Slightly lift the corners of the plastic film
- Heat on high for 3 minutes
- Let it rest for 1 minute before serving
Microwave (from frozen):
- Follow the same steps, but heat for 7.5 minutes
- Make sure the centre is piping hot before eating
Can I heat the meals directly in the tray, and is the packaging microwave-safe?
Our trays are designed to be both microwave- and oven-safe.
Here’s how to use them:
- Microwave: Slightly peel back the plastic film and heat the meal directly in the tray
- Oven: Preheat to 180°C, place the tray on a baking sheet, and bake until heated through
III. Information about Meal & Cooking
Each meal clearly displays its macronutrient information so you can easily track what you’re eating.
Every label includes:
- Calories
- Protein
- Carbohydrates
- Fat
If you have any special requests, please don’t hesitate to message us.
What is the shelf life of Pinch Of Asia Prep Meals?
Our meals are delivered fresh rather than frozen and are intended to remain safe and tasty for up to 5 days when stored in the fridge.
Each meal is labelled with a clear use-by date, so you’ll always know how long it can be kept.
To make them last longer, you can freeze the meals as soon as they arrive. They can be cooked directly from frozen without any loss in quality.
III. Information about Meal & Cooking
Each meal clearly displays its macronutrient information so you can easily track what you’re eating.
Every label includes:
- Calories
- Protein
- Carbohydrates
- Fat
If you have any special requests, please don’t hesitate to message us.
Can I freeze my meals
Yes, you can freeze your meals for later use. When cooking from frozen, simply follow the “from frozen” instructions and ensure the meal is heated thoroughly until it reaches 75°C. This helps maintain both great flavour and safe food standards.
III. Information about Meal & Cooking
Each meal clearly displays its macronutrient information so you can easily track what you’re eating.
Every label includes:
- Calories
- Protein
- Carbohydrates
- Fat
If you have any special requests, please don’t hesitate to message us.
Do your meals contain bones?
Some of our dishes may contain bones and will be clearly labelled with a warning where applicable.
For standard meals, we take care to remove bones as thoroughly as possible, but in rare cases a small bone may still be present. If this happens, please let us know so we can address it and improve your experience.
III. Information about Meal & Cooking
Each meal clearly displays its macronutrient information so you can easily track what you’re eating.
Every label includes:
- Calories
- Protein
- Carbohydrates
- Fat
If you have any special requests, please don’t hesitate to message us.
Packaging & Delivery
How is my food kept fresh during delivery?
We pack every order using temperature-controlled packaging to ensure your meals stay fresh and chilled for up to 48 hours
Here’s how it works:
- Insulated liners help maintain a consistent cool temperature
- Ice packs are carefully placed to keep meals cold throughout the day
- The outer box is durable and designed to withstand the demands of delivery
What should I do if there’s a problem with my delivery?
If your Prep Meals hasn’t arrived or something seems off, here’s what to do first:
- Check your DPD tracking link in your email
- Use the DPD app to track your driver in real time
- Review any safe place photos or delivery updates from the courier
Still having trouble?
Since your parcel is with DPD, they’re usually best equipped to handle delivery issues directly. However, if you’re not getting the support you need, feel free to reach out—we’ll be happy to step in and assist or contact them for you.
We’re here to make sure your meals arrive safely and on schedule.
How are my meals kept cold during delivery?
- Our packaging is thoroughly tested to keep meals at safe, chilled temperatures throughout delivery
- Ice packs are carefully calibrated to maintain cool conditions all day while in transit
- Our boxes are designed to withstand real delivery conditions, including bumps and delay handling
Hot weather tip:
On particularly warm days, or if your box is left in direct sunlight (for example, on a doorstep or patio), the cooling period may be shorter.
III. Information about Meal & Cooking
Each meal clearly displays its macronutrient information so you can easily track what you’re eating.
Every label includes:
- Calories
- Protein
- Carbohydrates
- Fat
If you have any special requests, please don’t hesitate to message us.
Do Pinch Of Asia Prep Meals deliver on bank holidays?
Yes – Sunday deliveries will usually still take place over bank holiday weekends.
However, as deliveries are handled by DPD, there may sometimes be changes depending on their schedule.
If your delivery is affected, we’ll always let you know in advance.
You’ll receive an email or SMS notification if a public holiday impacts your delivery, so you’re kept fully informed.
III. Information about Meal & Cooking
Each meal clearly displays its macronutrient information so you can easily track what you’re eating.
Every label includes:
- Calories
- Protein
- Carbohydrates
- Fat
If you have any special requests, please don’t hesitate to message us.
What should I do with the ice gel packs included in my delivery?
You have a couple of options – Our ice gel packs are both reusable and recyclable.
- To recycle:
Carefully cut open the ice pack
Flush the non-toxic gel down the drain using plenty of hot water
Rinse the plastic sleeve
Recycle it according to your local soft plastics recycling rules
- To reuse:
Refreeze them for future Simmer deliveries
Use them as a cold pack for minor aches or sore muscles
Take them along in a cooler for picnics or days out
Reusing them is the most eco-friendly option, and the gel remains effective through several freeze – thaw cycles.
III. Information about Meal & Cooking
Each meal clearly displays its macronutrient information so you can easily track what you’re eating.
Every label includes:
- Calories
- Protein
- Carbohydrates
- Fat
If you have any special requests, please don’t hesitate to message us.
Do you deliver across the entire UK? How much for the delivery?
We deliver across mainland UK
However, some remote areas of Scotland are outside the 24-hour courier network, so we’re unable to reach those locations at the moment. We also don’t currently deliver to Northern Ireland or the Channel Islands.
All orders include a £7.99 delivery fee.
New customers receive free delivery on their first order.
III. Information about Meal & Cooking
Each meal clearly displays its macronutrient information so you can easily track what you’re eating.
Every label includes:
- Calories
- Protein
- Carbohydrates
- Fat
If you have any special requests, please don’t hesitate to message us.
Can I cancel or change an upcoming order after the cut-off deadline?
We’re unable to make changes or cancel orders after the Tuesday 2pm cut-off, as we place ingredient orders immediately after this time to help reduce waste
Sustainability is a key part of how Pinch Of Asia operates, so we only prepare what’s needed each week, which means there’s limited flexibility once the deadline has passed.
If you’re having any issues or something unexpected has come up, please contact our customer support team – we’ll always do our best to help where we can
III. Information about Meal & Cooking
Each meal clearly displays its macronutrient information so you can easily track what you’re eating.
Every label includes:
- Calories
- Protein
- Carbohydrates
- Fat
If you have any special requests, please don’t hesitate to message us.
About Subscriptions
What’s the process for cancelling my subscription?
Just so you know, if you cancel your subscription, any unused discounts linked to your account will be removed.
Thinking of closing your Simmer account entirely?
You can do this by clicking the link below and following the on-screen steps to confirm your cancellation.
What’s the process for skipping a delivery?
Skipping a delivery only takes a moment – as long as it’s done before Tuesday at 2pm.
To skip a week:
Sign in to your Pinch Of Asia account
Open ‘My Deliveries’
Find the upcoming week you want to miss
Select ‘Skip’
Confirm to finalise
Good to know:
When you skip, that week is simply removed from your schedule – no payment is taken and no box is sent. It’s a flexible way to take a break whenever you need it.
What if I only want one meal every two weeks?
Absolutely.
Pinch Of Asia is set up as a weekly plan, but it’s completely flexible. If you don’t want meals every week, no problem, you can pause whenever you like and come back anytime.
- Pause weeks freely
- Restart your orders whenever you’re ready
No hidden fees or obligations.
Skipping weeks doesn’t cost anything, and you’re not locked in after your first delivery.
In fact, many people only order occasionally—like once or twice a month—whenever they need a quick reset or a break from cooking.
What happens if I miss the Tuesday 2 pm cut-off?
After 2pm on Tuesday, your Pinch Of Asia order is finalised for the upcoming delivery.
By then, we’ve already confirmed ingredient quantities with our suppliers to make sure everything is prepared fresh and without excess. This approach helps us minimise waste and cook more responsibly.
Because of this, we’re unable to make changes or cancel orders after the deadline.
That said, we understand things don’t always go to plan.
Need help at the last minute?
Send us a message – we’ll always look for a reasonable way to support you, such as adjusting a future order or offering credit where we can.
III. Information about Meal & Cooking
Each meal clearly displays its macronutrient information so you can easily track what you’re eating.
Every label includes:
- Calories
- Protein
- Carbohydrates
- Fat
If you have any special requests, please don’t hesitate to message us.
What if I forget to select my meals?
Forgot to choose? We’ll sort it for you.
If Tuesday 2pm passes without a selection or skip, your box will be filled automatically. We base it on your previous orders, any preferences you’ve set, and your usual portion size – so it still feels like “you.”
Want to hand-pick your meals?
Just log in before the cut-off each week and choose exactly what you’re in the mood for.
III. Information about Meal & Cooking
Each meal clearly displays its macronutrient information so you can easily track what you’re eating.
Every label includes:
- Calories
- Protein
- Carbohydrates
- Fat
If you have any special requests, please don’t hesitate to message us.
Is it possible to change or cancel my Pinch Of Asia order?
Yes – but it depends on when you act.
Before Tuesday at 2pm
You’re still free to make changes. You can swap meals, adjust your order, or skip that week altogether. Everything can be managed in your account after logging in.
After Tuesday at 2pm
Orders move into preparation at this stage. We confirm ingredients with our suppliers and start preparing based on what’s been selected.
This system helps us stay efficient and responsible by:
- Only ordering what’s needed
- Avoiding unnecessary waste
- Keeping production tightly controlled
- Ensuring fresh meals are made to order
If you miss the deadline
Drop us a message. While we can’t always reverse an order once it’s in motion, we’ll do our best to help – such as moving your box to a later week or offering account credit where appropriate.
III. Information about Meal & Cooking
Each meal clearly displays its macronutrient information so you can easily track what you’re eating.
Every label includes:
- Calories
- Protein
- Carbohydrates
- Fat
If you have any special requests, please don’t hesitate to message us.
What should I do if there’s a problem with my meals or delivery?
We always want everything to run smoothly for you, but if something hasn’t quite gone to plan, we’ve got your back
Please contact our support team and include your full name, phone number, a short description of the issue, and any photos if you have them. Sharing as much detail as possible helps us sort things out faster for you.
III. Information about Meal & Cooking
Each meal clearly displays its macronutrient information so you can easily track what you’re eating.
Every label includes:
- Calories
- Protein
- Carbohydrates
- Fat
If you have any special requests, please don’t hesitate to message us.